General Billing Information
Meters are read automatically utilizing the Turtle Automated Reading System. Statements are processed and mailed at the end of each month. Payments are usually due on the 15th of the month. Any amount not paid by the due date is subject to a 1.5% late penalty, minimum of $1. Late notices will be sent out after the due date to all members with a past due amount.
Although most of our members pay their bill on time, we do occasionally have to disconnect accounts seriously past due. If you are experiencing difficulty paying your electric bill, please call our office to make payment arrangements to clear up any past due amount. Disconnection is costly to the member and the cooperative. A $50 fee will be assessed to each account we stop at to collect. Also, a $75 reconnect fee during regular hours or a $150 fee for an after hours reconnect will be collected before the account is re-energized.
If you have any questions regarding your billing statement please feel free to fill out the following on-line form or call our billing department at 563.8616 or 800.927.5443.