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Address: 6590 State Highway 27, P.O. Box 66 Wheaton, MN 56296 USA

Phone Number: Toll-free phone: 800-927-5443 || Local phone: 320-563-8616

Hours: Monday-Friday, 7 a.m. - 3:30 p.m.

 

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SmartHub

Save time and money by managing your account anytime from anywhere

ATTENTION Auto Pay Members

If you previously were using automatic payments with a credit card, you will need to re-enter your payment information on July 14th. We will have instructions on this page beginning July 14th.

Important Dates to Remember

Starting July 7th Through July 13th

Some Payment Options Will Be Temporarily Unavailable

As we change to our new SmartHub payment system, some of our payment options will not be available such as payments,  auto-pay with debit or credit card, and paperless billing.

We will be accepting payments via mail, lobby, and drop box. Payments will not post to your account until the new system is in place.  Because of this transition, late charges will be waived during this time.

July 7th Through July 13th

Auto Payments Will Be Temporarily Down

 

On July 14th, if you are currently registered for Auto Pay with a debit or credit card you will be required to re-register for Auto Pay in our new SmartHub payment system!

We will have step by step instructions for registering and setting up auto pay on this page starting July 14th.

July 14, 2025

SmartHub Goes Live!

Our team has been working hard to get this new system ready for you. It’s going to make managing your account easier than ever.

Starting July 14th, please register your account using the information you will find on this page.

Reach out to us if you have any questions.

SmartHub Promo Video

Save time and money by managing your account anytime from anywhere.

SmartHub Screens

How can SmartHub help you control your account?

Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.

Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.

Alerts & Notifications: Stay informed on important account events via email or text messages. Receiven the information you need to make the right decisions about your account.

Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.

Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.

SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.

Setting Up SmartHub: Frequently Asked Questions

Both platforms are part of Traverse Electric's online account management system for members.

The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information.

Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages.

The free, secure mobile app is available to download and install on mobile devices and tablets.

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Get Support

If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!

Address: 6590 State Hwy 27, Wheaton MN 56296

Phone: (320) 563-8616 or 800-927-5443

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Contact Info

Traverse Electric Cooperative
6590 State Highway 27
P.O. Box 66
Wheaton, MN 56296 USA

Hours: Monday-Friday, 7 a.m. - 3:30 p.m.
(Central Time Zone)

Toll-free phone: 800-927-5443
Local phone: 320-563-8616

This institution is an equal opportunity provider & employer

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©2025 Traverse Electric Cooperative. All Rights Reserved.

  • Home
  • Member Services
    • Budget Billing
    • Capital Credits
    • Distributed Generation
    • General Billing Information
    • Payments
    • Rebates
    • Service Rates
      • Cogeneration & Small Power Production
      • General Service - Single Phase
      • GENERAL SERVICE - TIME OF USE - SINGLE PHASE
      • Irrigation
      • 5/7 Interruptible Rate
      • Multi-Phase Service & Large Single Phase
      • Railroad Rate
      • Renewable Energy Credit Rate
      • Report an Outage
      • Seasonal Service
      • Service Request
      • Small Commercial
      • Special Electric Heat Rate
  • Home and Business
    • AMI Metering
    • Electrical Inspectors
    • Electrician Services
    • Energy Assistance
    • Energy Calculator
    • Generators
    • Rebates and Incentives
    • Renewable Energy Program
    • Underground Utilities
    • Water Heaters
  • Cooperative
    • About Touchstone Energy
    • Board Meeting Highlights
    • Board Meetings
    • Board of Directors
    • Contact Us
    • Employment Opportunities
    • Monthly Newsletters
    • Service Territory
    • Staff
    • Touchstone Energy Savings
    • What is a Cooperative
    • Policies
      • Charges for Property Damage - Building Moves - Etc
      • Cold Weather
      • Consumer Credit Card Use
      • Energy Efficiency, Conservation and Generator Program
      • Energy Resources Conservation Loan Program
      • Glossary of Terms and Definitions
      • Identity Theft - Privacy Policy
      • Liability
      • Load Management
      • Nature and Quality of Service
      • Neutral-to-Earth Voltages
      • Safety, Reliability and Service Quality
      • Standard Rules, Regulations and Pricing
      • Statement of Nondiscrimination
  • Community
    • Announcements
    • Annual Meeting
    • District Meeting
    • Links
    • Recipes
    • REED Fund
    • Scholarship Information
    • Who Powers Who
    • Youth Tour
    • Outage Tools
      • Storm Center
    • Safety
      • Safety Checklist
      • Safety Quiz
  • Employee Intranet